Products available for purchase online have the Submit button enabled and a price indicated in their listing. Clicking the 'Add to Cart' button will add the item to your shopping cart. Please note, some products have options that must be configured before you will be allowed to add them to your shopping cart.
Requests for Quotation
Not everything we sell and support is available for purchase online. Product listings that do not show a price and have the 'Buy' button enabled are not available for purchase online. Please contact us with the details of what you'd like and we can provide a formal quotation for products or services configured to meet your requirements.
Orders may be submitted using the following methods:
Online - Credit Card
Orders may be placed online anytime from our website.
Payment can be made using a Credit Card or PayPal account. You will be directed to either our secure Credit Card verification page or the PayPal secure server to process your payment during checkout. Online orders are shipped via UPS Ground service and insured at full value. We can accept American Express credit cards with processing through PayPal. For that option, please contact us so we can provide you with a secure PayPal invoice.
Telephone & Fax
Orders may be placed by telephone between the hours of 8 am to 5 pm Central Time. Specify payment and shipping methods at the time of the order.
If you will order using a company purchase order, please be prepared to fax or email a copy of your purchase order and credit references so we can process your order in a timely manner.
Tel: (630) 365-4030
Fax: (630) 365-4031
Purchase orders may be submitted by mail to:
Fox River Systems, Inc.
830 West Illinois Route 22, #328
Lake Zurich, IL 60047, USA
If you prefer to submit your order via e-mail, please select this option at checkout time. A customer service representative will reply with an order confirmation and request for any additional information we need to fulfill your order. Our default shipping carrier is UPS and we regularly ship using UPS and FedEx.
If you want your order shipped via an alternate service or a carrier other than UPS please specify the carrier name, type of service, and method of payment (Prepaid & Add or Bill to Recipients Account) with your order. The adjusted shipping charges will be shown on the order confirmation.
Customers who elect to purchase using Net 30 days payment terms are required to submit a written or printed purchase order. Purchase orders must include the following information:
Credit Reference: We require that you email or fax a standard credit sheet to us in order to set up an account with our company. This should include at least three trade references and banking information. Please note that the first purchase order will not be processed immediately because we must first approve credit for the account. It takes approximately three business days to process a credit sheet. A customer service representative may contact you if there are questions, necessary adjustments, or corrections that need to be made.
Signature: An authorized signature must be on the purchase order. This signature constitutes Fox River Systems, Inc.'s (Seller) acknowledgment of the Buyer's request and shall become a binding contract containing the terms and conditions set forth by both parties.
Purchase Order Number: A purchase order number must be stated on the purchase order.
Shipping and Billing Address: A shipping address and billing address must be clearly stated on the purchase order. Please include a contact name, telephone and/or fax number of your purchasing representative as well as an Accounts Payable contact.
Shipping: All shipping is prepaid and added to our invoice unless otherwise stated on your purchase order. Please include the statement "Prepay and Add Shipping" on your P.O. unless you have a designated shipping account with UPS or FedEx. We also require that a preferred delivery method is stated on the purchase order. If this information is not stated, we will ship the order UPS Ground.
Terms: Standard terms are NET 30 Days, FOB Lake Zurich, IL. This must be indicated on your purchase order.
Tax Status: Please advise as to whether your order is taxable, non-taxable, or reseller. If your order is tax-exempt, we must have a copy of your reseller's certificate before your order is processed.
Description and Pricing: Include the product name, model number, and price.
Minimum Balance: Purchase orders have a minimum balance of $100.00.